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Received a faulty item?

Received a faulty item?

What happens if I receive a faulty item?

We value your satisfaction at Iron Bull Strength, and we understand that receiving a faulty item can be disappointing. Don't worry! We're here to assist you every step of the way. In this short guide, we'll outline what you should do if you encounter any issues with your Iron Bull Strength product and how our warranty can help.

  1. Identify the Issue: When your Iron Bull Strength product arrives, take a moment to inspect it carefully. If you notice any defects or damages that affect its performance, you may have received a faulty item.
  2. Check the Warranty Coverage: Review the warranty agreement provided with your purchase. If the issue falls within the warranty period and coverage, you may be eligible for assistance.
  3. Reach Out to Us: Contact our friendly customer service team to initiate a warranty claim. You can find our contact information on our website or refer to the instructions in your purchase documentation. Clearly explain the problem and provide all necessary information.
  4. Follow Return Instructions: If your warranty claim is approved, we'll guide you through the return process. You might need to send the faulty product back to us in its original packaging or an equivalent container. Please remember to cover any shipping charges and insurance for the return shipment.
  5. Provide Proof of Purchase: To validate your warranty claim, include proof of purchase documents, such as the sales receipt, with the returned item. Authenticity is essential, so avoid altering or forging these documents.
  6. Await Resolution: Once we receive your returned item, our team will thoroughly assess the issue. We'll keep you informed of the progress as we review the documentation and determine if the problem is covered by the warranty.
  7. Warranty Coverage Determination: If the warranty claim is approved, we'll take appropriate action to address the issue. This may involve repairing or replacing the faulty item, depending on the circumstances. In case the warranty does not cover the fault, we'll provide you with an explanation.

Warranty coverage table

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If you're ready to begin the warranty claim process or have any further questions, simply click the button below to start an exchange:

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