Return your items:

If you need to return your items, we're here to help. You have 45 days from delivery to return or exchange your purchase. Please follow the steps below to initiate your return:

Start the Return: To begin the return process, please click on the 'Start Return' button below. It will direct you to our Returns Portal.

1. Provide Return Details: Fill out the required information, including your order number and the items you wish to return. Please provide reasons for the return to help us improve our products and services.
2. Choose Return Method: If you are exchanging an item on a domestic U.S. order, we email you a free prepaid return label once the return is approved. For refund returns, and for all international orders, return shipping is arranged and paid by you — please use a trackable service, as returns without tracking cannot be refunded.
3. Package Your Items: Carefully package the items you are returning, ensuring they are securely packed to prevent any damage during transit. Items must be in usable condition with all original components and packaging, where applicable.
4. Ship the Package: Once your return label is issued, the package must be shipped within 14 days or the return request will expire. We recommend keeping your drop-off receipt until your return has been fully processed.
5. Keep Track: It's important to keep a record of the return tracking number or any other relevant tracking details for your reference. If you ship the package yourself, make sure to send the tracking information to our support team once your package ships out.

Start Return

That's it! Once we receive your returned items and process them, we will proceed with the refund or exchange, as per your request. Approved refunds are returned to your original payment method and may take up to 7 business days to process. Please note that original shipping charges are non-refundable.

Returning for a different size instead? Choose Exchange in the portal. U.S. customers get one free exchange per item, with a prepaid label included.

We encourage you to review the policy carefully and utilize the provided link for any necessary returns or refunds. Within the policy, you will discover the specific link to initiate a return or refund request.

Return Policy

Item Exchange:

Received your latest Iron Bull Strength gear but encountered an issue? No worries—we're here to assist you!

If you need to exchange your item, we offer a hassle-free process. Simply initiate a return for the unwanted item(s) through our Returns Portal and select the desired item during the returns process. Exchanges can be requested within 45 days of receiving your order.

Who pays the shipping

U.S. customers: you get one free exchange per item on domestic orders. We email you a free prepaid return label once the return is approved.

International customers: return and exchange shipping costs are your responsibility. Please use a trackable service, as returns without tracking cannot be refunded.

Original shipping charges are non-refundable.

If the item you want is temporarily out of stock, you can check our Restocks article for information on how to receive alerts when it becomes available again.

Once your exchange is approved, we aim to dispatch the new item shortly. You will receive an email with a new tracking link to keep you updated on the status of your package.

All Final Sale items cannot be returned or exchanged. Other non-returnable purchases include clearance, closeout, custom items, and gift cards.

Your product must respect the conditions to be eligible:

• Items must be in usable condition and returned with all original components and packaging, where applicable.
• If your order included promotional or complimentary items, everything must be returned to receive a full refund.
• You have 45 days from the date you receive your order to return or exchange it.
• Once your return label is issued, the package must be shipped within 14 days or the return request will expire.

Note: If you bought your product on Amazon, another website, or a physical location, you must make the exchange with the respective marketplace.

Exchange my item

If you have any further questions or require assistance with your exchange, our customer support team is ready to help. Feel free to reach out to us—we're here to ensure your satisfaction.

Please review our return & refund policy prior to initializing an exchange request to ensure that you are eligible for a smooth and successful exchange process.

Return & Refund Policy

What happens if I receive a faulty item?

We value your satisfaction at Iron Bull Strength, and we understand that receiving a faulty item can be disappointing. Don't worry! We're here to assist you every step of the way. Clear photos are all it takes to start a claim.

1. Identify the Issue: When your Iron Bull Strength product arrives, take a moment to inspect it carefully. If you notice any defects or damages that affect its performance, you may have received a faulty item.
2. Check the Warranty Coverage: Review the warranty agreement for the coverage that applies to your product. If the item is simply not the right fit, that is a return rather than a warranty claim, and you have 45 days from delivery.
3. Take Clear Photos: One close on the failure, one of the whole item. That is the entire evidence requirement, and it is usually enough for us to assess a claim without seeing the product in person.
4. Reach Out to Us: If you received a damaged, defective, or incorrect product, contact us immediately with your order number and the photos so we can make it right. You can also start a claim in our Returns Portal.
5. Follow Return Instructions: If we need the faulty product back, we will send you return instructions. Where the fault is ours, the return is arranged at no cost to you. The original packaging is helpful but not required.
6. Provide Proof of Purchase: Your order number is usually all we need, and it can be found in your order confirmation email, your shipping confirmation email, or your Iron Bull Strength account. If you cannot find it, contact our customer-support team and we will help.
7. Await Resolution: A person reviews every claim, not an algorithm. We'll keep you informed of the progress as we review the documentation and determine if the problem is covered by the warranty.
8. Warranty Coverage Determination: If the warranty claim is approved, we'll take appropriate action to address the issue. This may involve repairing or replacing the faulty item, depending on the circumstances. If the exact product has been discontinued we will offer the closest current equivalent or a refund, your choice. In case the warranty does not cover the fault, we'll provide you with an explanation in plain words.

The full coverage table, product by product, is on our Warranty page.

Start exchange:

If you're ready to begin the warranty claim process or have any further questions, simply click the button below to start an exchange:

​Start exchange!

Every product bought directly from ironbullstrength.com is warranted against defects in materials and workmanship. Coverage varies by product, so rather than repeat the terms here, where they could fall out of date, we link straight to them:

Read the full Warranty Policy

It covers:

• The coverage period for each product category
• What counts as a defect, and what counts as normal wear
• What is excluded, including commercial use and modification
• How claims are assessed and resolved

Filing a warranty claim

Take two photos — one close on the failure, one of the whole item — then start a claim in our Returns Portal and choose Warranty Claim, or email our customer-support team with your order number and the photos.

A person reviews every claim. If it is covered we will tell you what happens next; if it is not, we will explain why in plain words.

Warranty applies to products purchased directly from ironbullstrength.com. If you bought from Amazon, another website, or a physical retailer, please claim through them.

File a warranty claim

Our full return and refund policy is the single source of truth for timeframes, conditions and shipping costs. Rather than repeat it here, where it could fall out of date, we link straight to it:

Read the full Return & Refund Policy

It covers:

• How long you have to return or exchange
• The condition items need to be in
• Who pays return shipping, for domestic and international orders
• How refunds are issued and how long they take
• Which items cannot be returned

Start a return or exchange

Submit your return or exchange through our Returns Portal. You will need your order number, which you can find in your order confirmation email, your shipping confirmation email, or your Iron Bull Strength account. Still cannot find it? Contact our customer-support team and we will help.

If you received a damaged, defective, or incorrect product, contact us immediately with your order number and clear photos of the issue so we can make it right.

Start your return

Mistakes can happen, and receiving the wrong product, color or size can be disappointing. At Iron Bull Strength, we understand the importance of delivering the right item to our valued customers. If we sent you the wrong thing, it is our mistake to fix and it costs you nothing. This article will guide you through the steps to ensure a smooth exchange.

Step 1: Verify the Discrepancy

Upon receiving your order, take a moment to verify if the product or size you received differs from what you initially ordered. Carefully compare the item you received with your original purchase confirmation or invoice to confirm the error. Please contact us as soon as you notice so we can put it right quickly.

Step 2: Send Us Photos

If you received a damaged, defective, or incorrect product, contact us immediately with your order number and clear photos of the issue so we can make it right. Photos usually let us confirm the error straight away, which means we can get the correct item moving sooner.

Step 3: Packaging and Return

If we do need the incorrect item back, we will arrange the return at no cost to you — you are never asked to pay to return something we sent in error. Package the item so it travels safely and include any original packaging or accessories that came with the product. Follow the instructions we send you regarding the shipping address and any necessary documentation.

Step 4: Exchange Confirmation and Reshipment

We will process the exchange and ship you the correct product or size as quickly as possible. You will receive a confirmation email with the tracking information for the reshipment. If the correct size or colour has gone out of stock in the meantime we will tell you and refund you in full instead, rather than leave you waiting on a date we cannot promise.

Ordered the wrong size yourself? That is not a problem either. You have 45 days from delivery, and U.S. customers get one free exchange per item with a prepaid return label included. International customers are responsible for return and exchange shipping costs.

Please review our return & refund policy prior to initializing a return or refund request to ensure you are eligible for a smooth and successful exchange process. Within the policy, you will discover the specific link to initiate a return or refund request.

Return & Refund Policy