FAQs & Support articles


Orders & Delivery


I need to change/cancel my order

I need to change/cancel my order

Can I make a change to my order?

If you need to make changes to your order, please note that once you've completed the checkout process and clicked 'Place Order,' we may be unable to modify the following details if the order has already shipped out:

  • Changing the item or size
  • Delivery/billing address
  • Adding/removing items to your order
  • Shipping method

Please be aware that there is a limited 15-minute window after placing your order where you can cancel it. To cancel within this timeframe, locate your order number, head over to our return portal, and click the 'Cancel Order' button.

If the 15-minute window has passed, unfortunately, we cannot cancel the order. However, you can initiate a return or exchange once you receive the items. If your order has yet to be shipped, our team may be able to assist you. Contact us immediately for further assistance.

Cancel or modify my order

I think my address is wrong on my order:

If you mistakenly provided an incorrect address during checkout, please keep in mind that we are unable to change the address with the courier once the order has shipped out.

However, there are a few steps you can take to modify your shipping address:

  1. If your order hasn't shipped, please head over to our Return Portal and cancel your order. You'll be able to place a new order with the correct shipping address.
  2. If your order has shipped but the tracking number has yet to be updated, please Contact Us to see if we can intercept the package before it leaves our warehouse.
  3. If your order has shipped and is in movement, you may contact the courier directly to see if updating your delivery address is possible.

Important Note: If you input the incorrect address at checkout, please understand that we cannot be held responsible if the order goes missing or cannot be intercepted. We are not liable to refund or replace such orders.

As such, in cases where incorrect or incomplete information leads to misdelivery or non-delivery, we will not assume liability nor offer replacements for the order. We highly encourage all customers to review their shipping details thoroughly to ensure a smooth delivery process.

Related Articles

Something is wrong with my order

How do I track my order?

Return & refund policy

Missing part of my order

Shipping Policy